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Head of Practice Operations

Melbourne VIC, Australia

  • Busy medical practice
  • Savvy, practical, seeking a 'make it happen operations person'
  • Inner- Melbourne location


Our client is a well-established and highly regarded busy medical practice. The practice has a mission to be the best medical advisory service in Melbourne. The practice has a large complement of General Practitioners and ancillary staff. 

Job Description

  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organisation
  • Develop, implement, and review operational policies and procedures.
  • Grow the efficiency of existing organisational processes and procedures to enhance and sustain the organisation’s internal capacity
  • Proactively maintain a strong understanding of platforms, products, and initiatives and provide advice in their successful implementation
  • Implement tech to monitor performance and key objectives of the business
  • Monitor Marketing KPIs and ensure objectives are being met
  • Ensure operational activities remain on time and within a defined budget
  • Actively identify skill set gaps across the business and coordinate the recruitment and onboarding process
  • Oversee accounts payable and accounts receivable departments
  • Monitor the financial performance of clinics
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Ensure all legal and regulatory documents are up to date and monitor compliance with laws and regulations.
  • Work with the Directors to determine values and mission, and plan for short and long-term goals.
  • Identify and address problems and opportunities for the company, while actively pursuing strategic and operational objectives
  • Develop business plans that maximise profitability while improving client experience
  • Manage all supplier and service level agreements in line with budgets, ensuring contracts/agreements are both relevant and cost-effective.
  • Assist in new clinic rollouts with Co-Ownership partners and Head Office.


Selection Criteria

No formal qualifications are required.

Experience Includes

  • At least 3 years experience in a similar role within a services environment. 
  • Ability to work in a fast-paced environment and multi-task
  • Proven experience with tech implementation
  • Ability to manage and motivate teams with diverse backgrounds and interests
  • Ability to manage the HR process and tasks associated with recruitment
  • An enthusiastic and positive personality with a genuine love for servicing people.
  • Previous experience in managing P&L in an operational, sales/marketing, or general management capacity
  • An aptitude for driving processes and procedures and being very tech-savvy, with a high level of computer literacy and interest in technology
  • Ability to juggle tasks, meet deadlines, and prioritise a high-volume workload - you will be someone who can work autonomously and think on your feet!
  • A strategic thinker and keen problem solver who can take initiative and is happy to get their hands dirty
  • Ethical and responsible
  • Assertive in consulting to understand the business and objectives on the clinic level, and assist in diagnosing areas of opportunity or growth.

Type: Permanent

Category: Operations

Reference ID: MS000003