• Busy medical practice
• Savvy, practical, seeking a 'make it happen operations person'
• Inner- Melbourne location

Our client is a well-established and highly regarded busy medical practice. The practice has a mission to be the best medical advisory service in Melbourne. The practice has a large complement of General Practitioners and ancillary staff. 

Job Description

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organisation

• Develop, implement, and review operational policies and procedures.

• Grow the efficiency of existing organisational processes and procedures to enhance and sustain the organisation’s internal capacity

• Proactively maintain a strong understanding of platforms, products, and initiatives and provide advice in their successful implementation

• Implement tech to monitor performance and key objectives of the business

• Monitor Marketing KPIs and ensure objectives are being met

• Ensure operational activities remain on time and within a defined budget

• Actively identify skill set gaps across the business and coordinate the recruitment and onboarding process

• Oversee accounts payable and accounts receivable departments

• Monitor the financial performance of clinics

• Help promote a company culture that encourages top performance and high morale.

• Oversee budgeting, reporting, planning, and auditing.

• Ensure all legal and regulatory documents are up to date and monitor compliance with laws and regulations.

• Work with the Directors to determine values and mission, and plan for short and long-term goals.

• Identify and address problems and opportunities for the company, while actively pursuing strategic and operational objectives

• Develop business plans that maximise profitability while improving client experience

• Manage all supplier and service level agreements in line with budgets, ensuring contracts/agreements are both relevant and cost-effective.

• Assist in new clinic rollouts with Co-Ownership partners and Head Office.

Selection Criteria

No formal qualifications are required.

Experience Includes

• At least 3 years experience in a similar role within a services environment. 

• Ability to work in a fast-paced environment and multi-task

• Proven experience with tech implementation

• Ability to manage and motivate teams with diverse backgrounds and interests

• Ability to manage the HR process and tasks associated with recruitment

• An enthusiastic and positive personality with a genuine love for servicing people.

• Previous experience in managing P&L in an operational, sales/marketing, or general management capacity

• An aptitude for driving processes and procedures and being very tech-savvy, with a high level of computer literacy and interest in technology

• Ability to juggle tasks, meet deadlines, and prioritise a high-volume workload - you will be someone who can work autonomously and think on your feet!

• A strategic thinker and keen problem solver who can take initiative and is happy to get their hands dirty

• Ethical and responsible

• Assertive in consulting to understand the business and objectives on the clinic level, and assist in diagnosing areas of opportunity or growth.