Operations/Practice Manager

Hurstville, Australia, 2220

  • Established medical.day surrgery 
  • Savvy, practical, seeking a 'make it happen operations person

Our client is an established medical practice with a day surgery.

Their mission is to give their clients first rate advice, care and support and an exceptional and caring client experience.

This is a unique opportunity to the practice, already with a positive, collaborative and enthusiastic team culture.



Job Description

  • Maintain constant communication with management, staff, and clients to ensure proper operations of the practice and day surgery
  • Develop, implement, and review operational policies and procedures.
  • Grow the efficiency of existing organisational processes and procedures to enhance and sustain the organisation’s internal capacity
  • Proactively maintain a strong understanding of new platforms, products and initiatives and provide advice in their successful implementation
  • Implement tech to monitor performance and key objectives of the business
  • Monitor Marketing KPIs and work with agencies to ensure objectives are being met
  • Ensure operational activities remain on time and within a defined budget
  • Actively identify skill set gaps across the business and coordinate the recruitment and onboarding process
  • Oversee accounts payable and accounts receivable departments
  • Monitor financial performance of the practice and day surgery
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Ensure all legal and regulatory documents are up to date and monitor compliance with laws and regulations.
  • Work with the Directors to determine values and mission, and plan for short and long-term goals.
  • Identify and address problems and opportunities for the company, while actively pursuing strategic and operational objectives
  • Develop business plans that maximise profitability while improving client experience



Experience Includes

  • At least 5 years experience in a similar role with high growth company
  • Ability to work in a fast-paced environment and multi-task
  • Proven experience with tech implementation
  • Ability to manage and motivate teams with diverse backgrounds and interests
  • Ability to manage the HR process
  • An enthusiastic and positive personality with a genuine love for servicing people.
  • Previous experience in managing P&L in an operational, sales/marketing or general management capacity
  • An aptitude for driving process and procedures, with a high-level of computer literacy and interest in technology
  • Ability to juggle tasks, meet deadlines and prioritise a high-volume workload - you will be someone who can work autonomously and think on your feet.

Date Posted: 26/08/2022